How Social Media Platforms’ Lack of Verification and Reporting Processes Affect K-12 Schools

ROCKVILLE, MD. – A new report issued by the National School Public Relations Association (NSPRA) and the Consortium for School Networking (CoSN) finds that the lack of dedicated verification and reporting processes for federally recognized K-12 education institutions on social media platforms is causing a strain on school districts around the country.

In a survey of school communication and school technology professionals, more than 50% of respondents indicated they have dealt with fake-official or mock accounts that impersonate their district or organization, while only a third indicated they were able to get their organization verified on various social media platforms.

“Social media is a powerful tool to engage families in local education, but without dedicated verification and reporting processes, school districts struggle to prevent the harm to students and staff caused by malicious and fraudulent accounts,” said NSPRA Executive Director Barbara M. Hunter, APR.

Other striking findings of the report Schools and Social Media: The Critical Need for Verification and Dedicated Reporting Processes include:

• Overall, a quarter of respondents indicated that within the last two years their educational organizations have applied to be verified on social media and have been rejected (25%).
• Respondents indicated that among their educational organizations:
  • 59% have dealt with accounts that harass, intimidate or bully students.
  • 45% have dealt with social media platforms not removing reported accounts/posts that harass, intimidate or bully their students.

Responses from survey participants demonstrate the strain that verification and reporting barriers cause to both institutions and students. Notable responses include:

• “We have spent countless hours reporting accounts that are causing real harm to students only for it to take days to get a response, if any at all, and many times that post remains up.”
• “We have accounts that we have requested verification for that have been rejected. By not being verified, this leaves some of our stakeholders to see fake-official accounts and not understand it is not affiliated with our school system [which can lead to]…chaos via misinformation and disinformation.”
• “We have reported accounts and individual photos and are always denied. These bullying accounts have a huge negative impact on the mental health of our students.”

The report also includes an assessment of awareness to these challenges by individual social media platforms.

With support from national education association partners, NSPRA and CoSN reached out over the summer to several social media platforms—including Meta (Facebook, Instagram), Snapchat, TikTok, Twitter, YouTube and LinkedIn—to both assess their awareness and to collaboratively identify current and potential solutions.

While many of the platforms had general consumer verification processes at that time, none had a process dedicated to school districts’ social media accounts. However, LinkedIn, Meta (Facebook, Instagram), TikTok, Twitter and YouTube indicated a willingness to explore solutions to this problem.

Similarly, none of the platforms had a dedicated process for school districts to report fraudulent social media accounts or to report posts and accounts that harass, intimidate, bully or otherwise negatively target students. However, YouTube has indicated interest in exploring a solution.

“NSPRA and CoSN are appreciative of the various social media platforms’ willingness to engage in these difficult but constructive conversations,” said CoSN Chief Executive Officer Keith Krueger, MPA, CAE. “However, we also remain committed to advocating for dedicated social media verification and reporting processes for federally recognized K-12 education institutions, on behalf of our members and our education partners.”

To learn more about the findings from the Schools and Social Media: The Critical Need for Verification and Dedicated Reporting Processes visit www.nspra.org/k12verify.

About NSPRA

As the leader in school communication, NSPRA serves more than 2,500 members, who work primarily as communication directors in public school districts and education organizations throughout the United States and Canada. NSPRA provides high quality professional development programming through on-demand learning, an annual National Seminar, webinars, online forums and resources. For more information, visit NSPRA’s website at www.nspra.org.

 About CoSN

CoSN is the premier professional association for school system technology leaders. CoSN provides thought leadership resources, community best practices and advocacy tools to help leaders succeed in the digital transformation. CoSN represents over 13 million students in school districts nationwide and continues to grow as a powerful and influential voice in K-12 education. www.cosn.org

 Our Partners

The social media issues facing school districts are now being raised with the major social media platforms by the National School Public Relations Association (NSPRA) and the Consortium of School Networking (CoSN). Joining us in this effort are the following educational associations:

AASA: The School Superintendents Association
American Federation of Teachers
American School Counselor Association
Association for Supervision and Curriculum Development
Association of School Business Officials International
Association of Technology Leaders in Independent Schools
Council of the Great City Schools
National Association of Elementary School Principals
National Association of Secondary School Principals
National Education Association
National School Boards Association
State Educational Technology Directors Association

---

This is a sponsored message and does not necessarily represent the views of the Education Writers Association, its board of directors, or its members. Want to see your release on the EWA site? Promote it with EWA.